International Orders

Anomaly Living delivers worldwide, but due to the size and fragility of some of our products, we are unable to provide a delivery cost upfront. Should you wish to deliver an item to an international address, we would need to generate a shipping quote for you.

Requesting an International Shipping Quote

All items eligible for International Delivery will have a “Request a Quote” link on the product page beneath the product details (see image below). Clicking on the link will open a pop-up window with a form for you to fill in your Shipping Address and some other personal details (see image below). Please fill out all required fields and click Send.

 

Once you’ve submitted the shipping request, you will receive a quote via email within 24 to 48 hours. To accept the quote, click on the “Complete your Purchase” button which will take you directly to Anomaly Living’s checkout page. Follow the instructions to complete your purchase.

Upon receiving the shipping quote you have 5 working days to complete your purchase, if you haven’t done so within the time period we will assume you don’t accept the shipping quote and will subsequently delete the order.

How does International Delivery work?

Anomaly offers a Door to Door delivery service to our international customers. However, as costs cannot be accurately determined before the item/s ship, we are only able to provide a quote to cover delivery to the destination country. On arrival at the destination an agent will contact the customer to arrange Door to Door delivery. At that time, final costs including Customs, Duties and Taxes will be confirmed.

Customs Duties and Taxes for International Shipments

Items shipped internationally may be subject to customs duties and sales tax set by the destination country. These fees are not calculated prior to customs clearance and are in addition to the price and shipping cost you are charged when checking out. By completing your purchase, you acknowledge that any customs duties and taxes that apply are your responsibility.

If your purchase is subject to customs duties and tax, our agent will contact you about these fees, which must be paid before delivery of your purchase is scheduled. Please note that shipping delays that may occur due to customs processing are not within our control, we will however endeavour to help where we can. You can contact us at support@anomalyliving.com.

What is Door to Door delivery?

Due to the logistics of shipping larger pieces most of our furniture items are delivered by specialised services which need to make an appointment with you to arrange in–home delivery. The service includes delivery to one chosen room in your home as well as unpacking and disposing of all packaging materials.

How do I receive my delivery?

Deliveries are made Monday through Friday 8am-5pm. Weekend delivery is not available.

Please make sure an adult 18 or older will be home to receive your delivery.

Please note that additional fees will be charged for missed appointments and last-minute changes to appointments.

What do I need to do before my delivery appointment?

Before your appointment, please make sure to clear your access areas and the room where you’d like the item to be placed.

The delivery service cannot move existing furniture to make room for the new item. It is also unable to remove unwanted furniture or make any modifications to your home.

Please ensure you measure your space (doorways, elevators, stairways, etc.) before buying the item to ensure it will fit into your home.

Once your item has been unpacked, please inspect it for any damage that may have occurred in transit. Do not sign the delivery paperwork until you have thoroughly inspected the item for any damage or quality issues.

If you DO see any damage or quality issues, make a note of the damage on the delivery service’s paperwork before signing for the item. If you do not note the damage on the delivery paperwork, it is likely that we won’t be able to issue a refund or replace the item.