Door to Door Delivery
How do I receive my delivery?
Once your item is ready to be delivered, you will receive a delivery notification email.
A representative from the delivery company will then call you within 5 working days to schedule a delivery time.
Deliveries are made Monday through Friday 8am-5pm. Weekend delivery is not available.
If you’ve purchased multiple items, we may schedule multiple delivery appointments.
Please make sure an adult 18 or older will be home to receive your delivery.
Please note that additional fees will be charged for missed appointments and last-minute changes to appointments.
What do I need to do before my delivery appointment?Before your appointment, please make sure someone is home to receive the item.
The delivery service delivers to your Door, it unfortunately cannot enter your home and move existing furniture to make room for the new item. It is also unable to remove unwanted furniture or make any modifications to your home.
Please ensure you measure your space (doorways, elevators, stairways, etc.) before buying the item to ensure it will fit into your home.
Once your item has been unpacked, please inspect it for any damage that may have occurred in transit. Do not sign the delivery paperwork until you have thoroughly inspected the item for any damage or quality issues.
If you DO see any damage or quality issues, make a note of the damage on the delivery service’s paperwork before signing for the item. If you do not note the damage on the delivery paperwork, it is likely that we won’t be able to issue a refund or replace the item.